IKAJAY.com Help

To cancel or modify booking ,money transfer or other services?

Speak to the booking site directly. Can't remember who you booked with? You can find the travel provider's name on your confirmation email.

Where is my booking confirmation?

In some cases, it may take up to 72 hours for the booking site to send the booking confirmation.

Bookings are not made directly with IKAJAY.com. Kindly speak to the booking site directly.

How do I search for my classic flight or hotel?

IKAJAY.com compares millions of hotel and flight prices to make your search easier. Use our filter menu to narrow your search.Once you’ve found your ideal flight or hotel, click on the deal and you’ll be redirected to the booking site to make your reservation.

When does refund become necessary?

Who do I contact about a refund?

Contact the booking site directly

Does prices shown include additional taxes or fees on IKAJAY.com?

The price shown is the total rate, including any additional taxes or fees.

What about taxes & other fees that I might have to pay?

Possible transaction fees, resort fees and fees related to the booking site or hotel policies are not included in the deal on our website and may vary from booking to booking, depending on your payment method and the booking site you’re using.

To know exactly where every cent is going, double-check all information on the booking site before confirming your reservation. We also recommend getting in touch with the hotel, flight or our other alliance services directly to ask about possible fees on the property or service

Tip: Select to pay in your preferred currency on our partners website, to avoid any unnecessary transaction fees.

Who do I contact for an invoice for my booking?

Contact the booking site used to secure the reservation. Contact information can be found at the bottom of your booking confirmation or on their contact page.

What if I have a question about a deal on IKAJAY.com?

We recommend double-checking with the booking site offering the deal.

Why doesn’t the hotel have my reservation?

Sometimes it can take some time for the booking site to communicate your reservation details to the hotel. If you still want to make sure, the booking site can help you with this.

How does IKAJAY.com determine its guest ratings?

We scan many available guest review and rating sources across the web on a daily basis. We aggregate these reviews and ratings, and convert them using our Rating tools that ranges from 0 to 10 (10 is the highest possible rating). You can find more details in relation to accommodation-specific ratings by clicking on the accommodation’s guest rating score.